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Covid-19 Roadmap2021-03-10T14:24:16-06:00

2020-21 COVID-19 ROADMAP & OPERATIONAL GUIDELINES

GENERAL STATEMENT

The Allen Americans have worked with the State of Texas and City of Allen to implement safety procedures to help keep everyone in attendance at our games safe at the Allen Event Center (AEC) for the 2020-21 season. The steps outlined below are intended to preserve the safety of staff, players, fans, and guests.

We are excited about having the opportunity to play our 2020-21 season at the Allen Event Center (AEC) and to working with the City of Allen, and State of Texas, in providing a safe and energized environment. As the season progresses, we will stay in constant communication with all stakeholders and will pace all operations within State and Local Health Guidelines.

MASK REQUIREMENT

  • All Allen Americans employees and fans in attendance at games must wear a mask at all times (including lower bowl arena, parking lots and garages). The only exceptions are when personnel are actively eating or drinking in a ticketed seat. Masks must completely cover the wearer's nose and mouth. Children under the age of 10 years old, any person with a medical condition or disability that prevents wearing a face covering, are exempt.
  • Patrons on the BANG SOLAR  PREMIUM LEVEL must wear masks when in the public areas of the Allen Event Center.  It is recommended that they wear masks in their private suites.

CASHLESS PAYMENT

  • The Allen Americans and the Allen Event Center have transformed the AEC into a cashless environment for the 2020-21 season. This includes all ticketing,, food & beverage, and merchandise at the Allen Americans Team Store. As with in the main seating arena, masks must be actively worn at all times in the concourse and when shopping in the Team Store.

ALLEN EVENT CENTER SANITATION

  • A dedicated sanitization team will be present throughout events, continuously cleaning all high touch surfaces throughout the Allen Event Center. Additional disinfection measures are taken after each event.
  • Hand sanitizing stations are placed throughout the AEC. Guests are also encouraged to frequently wash their hands for at least 20 seconds.

SOCIALLY DISTANT SEATING & COMMUNITY AREAS

  • The Temporary Seating locations for Season Ticket Members will be in effect throughout the balance of the 2020-21 season. The Americans will return to full capacity for the 2021-22 season, which will open on Saturday, October 23, 2021.
  • Please respect the space of others; keep six (6) feet (or one (1) hockey stick) apart when possible. Lower Bowl Seats will remain vacant to maintain proper distancing between familial parties. No guests will have other guests seated in the seats in front, behind, or within three (3) seats on either side of their reserved seats. 
  • The Americans have recreated its existing facility seating manifest to allow for proper distancing, thus decreasing overall arena capacity to 40% of the usual total.  This has been in place since Opening Night on December 18, 2020.
  • Group and Hospitality areas are operating with reduced capacity to promote proper distancing. 

ALLEN EVENT CENTER PLAN

  • In accordance with the Texas Department of Health, this plan has been designed to comply with the guidance developed for indoor entertainment venues.
  • A maximum of 2,115 fans per game. Reserved and socially distanced seating is structured throughout the Allen Event Center, both in the main seating bowl, and in the BANG SOLAR Premium Seating Level.
  • Communal furniture has been removed from areas outside of concession stands. Guests may enjoy their food and drinks in their seats.
  • Efforts will be made to keep the concourse as open as possible for ease of access while social distancing. To help with that, gathering in groups on the concourse is discouraged, placement of booths and kiosks may be limited, and some areas will feature line control and traffic flow to prevent congestions around choke points
  • The Americans are communicating with fans via email, text, and social media in advance of their game to provide specific instructions on parking, entrance, masking, and health screening.

STAFFING POLICIES

  • Health Screening: All full-time and part-time staff will be required to complete a daily online symptoms survey (Proventus, web-based symptom tracking software) prior to being cleared for work.
  • All staff members shall be required to wear protective masks, as necessitated by current guidelines and best practices policies.
  • Staff will be instructed to make the following changes to fan-facing interactions, without limitation:
  • Prohibit handshaking and physical contact with guests and other employees. Employees will be required to wear protective masks when handing items to fans. Prior to the start of each shift, and continuing when appropriate, employees will be required to wash their hands.
  • Ongoing training to educate staff on new, updated guidelines and procedures.

LOCKER ROOM & ON-ICE PERSONNEL

  • In order to ensure all players are placed in the safest conditions the clubs are working with the ECHL and its member teams to implement the following standards:
    • Increased cleanliness in the home and visiting clubhouses.
    • Additional restrictions on clubhouse access – media and front office staff are likely to be prohibited.
    • Buffet-style food service will be discontinued and all utensils must be pre-packaged.
    • Limitations on the use of commonly “spit” items, including, but not limited to seeds, gum and peanuts.
  • The Americans will follow the guidance of the ECHL regarding player and on-field personnel health and safety, including travel, fan/media interaction, etc. At no times should any member of the public come within six (6) feet of ECHL Players, at the arena, or in the Community. Keeping our team covid safe ensures that we will play a complete 2020-21 season.

AEC ENTRY / EXIT

  • The Americans will work with local law enforcement to encourage proper distancing upon entry, including, without limitation, walkways and sidewalks leading to Allen Event Center entrances.
  • Stanchions and/or spacing markers will promote proper distancing between customers waiting in lines.
  • Additional gates (where applicable) will be utilized to create more space amongst customers entering the arena.
  • Security wanding that places employees within 6 feet of customers will be replaced by new security protocols.

Bag Policy

  • The Allen Event Center's clear bag policy remains in effect. However, guests are encouraged to avoid bringing bags if possible, to reduce contact with personal items during security checks.

TICKET PURCHASE / SERVICING

THE ECHL AND OUR VENUES HAVE PUT PREVENTIVE MEASURES IN PLACE DUE TO THE SPREAD OF COVID-19, HOWEVER, ATTENDING AN ECHL GAME WITH OTHER PATRONS COULD INCREASE YOUR RISK OF CONTRACTING THE COVID-19 CORONAVIRUS. BY ENTERING THE ARENA, YOU VOLUNTARILY ASSUME ALL RISKS AND AGREE YOU WILL NOT HOLD THE ECHL, OUR MEMBER TEAMS AND THEIR EMPLOYEES RESPONSIBLE FOR ANY RESULTING ILLNESS OR INJURY.

THE ECHL AND THE {ALLEN AMERICANS} REQUIRES THAT ALL FANS IN ATTENDANCE WEAR A FACEMASK WHILE IN THE ARENA, CONCOURSE AREAS & RESTROOMS IN ORDER TO PREVENT THE SPREAD OF COVID-19 [IN COMPLIANCE WITH ARENA/LOCAL/STATE/PROVINCIAL ORDINANCES]

  • Select Ticket Windows are closed to ensure proper distancing between patrons.
  • As a general practice, all tickets are digital via Allen Americans account manager and/or Ticketmaster App.
  • Stanchions and/or spacing markers promote proper distancing between customers waiting in lines.
  • Season ticket and group/hospitality customers have the option of online exchanges or additional ticket requests will be conducted electronically.

FAN EXPERIENCE

Kids Zone

  • The Americans will not operate traditional kids zone attractions such as bounce houses. Etc. during the 2020-21 season
  • Other attractions that allow for proper distancing will be subject to heightened safety standards, including disinfecting between users and proper distancing while waiting in line.
  • Stanchions and/or spacing markers will promote proper distancing between customers waiting in lines on the main concourse.

Restrooms

  • Restrooms will be sanitized frequently with disinfectant along all surfaces and an enzyme solution will be applied to all surfaces at the conclusion of each homestand.
  • The Americans shall work in conjunction with its various partners to evaluate touchless enhancements, including motion-sensor dispensers and flush valves.

Team Store

  • The Americans have limited the number of people allowed inside the team store based on current social distancing guidelines.
  • Masks must be worn in the Team Store at all times, with no exceptions. If you cannot wear a mask, please have someone shop for you.
  • Stanchions and/or spacing markers will promote proper distancing between customers waiting in line and walking through the store.

Promotions/On-Ice Activities

  • Autograph sessions with players will not be permitted during the 2020-21 season. If you have an autograph request, please email it to the attention of Casey Rusnak at cr@allenamericans.com
  • Players will not be permitted to throw pucks or other items into seating areas. 
  • All intermission promotions will abide by proper distancing guidelines.
  • Zamboni Rides have been cancelled for the 2020-21 season.

Martinson Post-Game Press Conference

  • Head Coach Steve Martinson’s post-game press conference will be uploaded to the Team’s social media following the conclusion of the game.

Fan High-Five Tunnel

  • There will not be a player high five tunnel this season after the players come on and off the ice. Please refrain from coming within six (6) feet of the athletes at any time.

Medical Services

  • The Americans will work closely with its community medical partners to implement stringent protocols in place for medical services at all AEC events.

FOOD AND BEVERAGE POLICIES

Allen Event Center's Food & Beverage team has completed ServeSafe's COVID-19 training. This program prepares foodservice workers to deliver safe dining experiences for their guests while also keeping themselves safe.

Additional policies and procedures include:

  • All food and beverage transactions will now be cashless and contactless. Only major credit cards, debit cards and mobile pay will be accepted.
  • Point of Sale registers have been properly spaced to allow for social distancing.
  • Sneeze guards have been added at purchase points to provide a safe barrier between guests and employees.
  • Condiment, silverware and drink straw stations have been eliminated and replaced with pre-packaged options upon request.
  • To serve safer product selections and hopefully reduce wait times in line, a limited menu of fan favorites will be available at all food stands.
  • Souvenir Cup drink refills are no longer available during Covid-19 Restrictions.

COMMUNICATION / MESSAGING

  1. Posted “Required Mask” and “Social Distancing” signage in areas with high visibility to fans, employees and team personnel.
  2. Other awareness and instructional signage posted throughout the arena.
  3. Frequent video and public address announcements will promote proper cleanliness, distancing and similar health practices for customers.
  4. The Americans will create social media & e-blast awareness campaigns on best practices for fans and guests visiting the AEC.

COVID-19 WARNING

You must follow all arena policies, including health and safety policies, and posted instructions while in the arena and on arena grounds.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and those with underlying medical conditions are especially vulnerable. By entering Allen Event Center and arena grounds, you voluntarily assume all risks related to exposure for COVID-19.

How will I be able to watch Martinson’s post-game press conference?2020-11-20T08:47:41-06:00

Head Coach Steve Martinson’s season ticket member post-game press conference will now be held via Zoom only. The link will be promoted via Allen Americans Social Media Channels.

Can I purchase single-game tickets?2020-11-20T08:48:04-06:00

Single-game tickets go on sale Friday, November 20, at 10 AM CT. Tickets can be purchased at AllenAMERICANS.com or by calling 972-912-1000.

Will there be a Kelly Cup Lounge for Season Ticket Members?2020-11-20T08:48:47-06:00

Due to social distancing guidelines from State and Local Health Officials there will be no Kelly Cup / Season Ticket Member Lounge for the duration of the Covid 19 Restrictions.

Will all home games be played with a later start date?2020-11-20T08:49:44-06:00

The 2020-21 season starts on the road against the Tulsa Oilers on December 12, 2020. The Americans first home game is set for Friday, December 18, 2020 against Rapid City Rush.

Can I have a player come out to one of my events this season?2020-11-20T08:51:03-06:00

There will be no in-person fan interaction with ECHL Athletes during the 2020-21 season this season due to compliance with state regulations and league guidance.

If the season gets cancelled after the season has started will I get a refund on my purchased tickets?2020-11-20T08:51:47-06:00

All purchases made for the 2020-21 season will be credited to the patrons account for the following season.

Can I purchase any in-game experiences?2020-11-20T08:52:30-06:00

Due COVID restrictions in-games experience will not be available for purchase.

What safety precautions should I take during the event?2020-11-20T08:54:08-06:00

As per ECHL, local and state mandates a mask should be worn for the game’s duration unless eating or drinking and continuing social distancing practices. We ask that you stay home if you feel sick and are experiencing any flu-like symptoms.

Can I bring my own food and drink?2020-11-20T11:36:26-06:00

Bringing outside food and drinks into the Allen Event Center is prohibited. Food and drinks can be purchased at concession stands along the concourse.

What about team practices and events?2020-11-20T11:37:47-06:00

Per ECHL guidelines team practices will be off limit to fans for the duration of the 2020-21 season. However there are still plans for Season Ticket Member events without players.

How will I be able to watch/listen into the games?2020-11-20T11:38:33-06:00

Full game coverage of every away game will be provided via ECHL TV with the “Voice of the Americans” Tommy Daniels providing the play by play action. Can’t watch the game check us out on Allen Americans.com and the Americans 24/7 feed through Mixlr for full game coverage.

Will my child have to wear a face covering while attending the game?2021-03-10T14:31:48-06:00

The covid policies does not apply to those who are younger than 10 years old.

Will all concession stands be open during the game?2020-11-20T11:40:11-06:00

Yes.  All transactions will be cashless.

Can I still park in the North and South parking garages for games?2020-11-20T11:40:49-06:00

Parking in the North and South garages is FREE for all Allen Americans home games.

Where are the hand sanitizing stations located?2020-11-20T11:41:27-06:00

Hand sanitizing stations will be placed throughout the arena. Guests are also encouraged to wash their hands for at least 20 seconds.

How often are the seats cleaned?2020-11-20T11:42:20-06:00

A deep clean of the Allen Event Center will occur after every game.

How often are the bathrooms cleaned?2020-11-20T11:44:13-06:00

Restrooms will be sanitized frequently with disinfectant along all surfaces and an enzyme solution will be applied to all surfaces at the conclusion of each homestand.

Will I still be able to get pictures with the Ice Angels?2021-03-10T14:27:20-06:00

This season fans will not be permitted to get pictures with the Ice Angels to help maintain social distancing guidelines. You will be able to engage the Ice Angels, and members of the Allen Americans team via Virtual Reality and Imagine AR. 

Will the protocols be in place for the duration of the season?2021-03-10T14:29:25-06:00

The Allen Americans look forward to returning to 100% operational mode when we open our 13th season at home on Saturday, October 23, 2021, and are focused on  engaging our fans throughout the remainder of our home regular season games this season, and into the Kelly Cup Playoffs in our drive for a fifth league championship in team history.

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