Account Manager Optimization
- Type in your browser: Allenamericans.com/mytickets
- Click on the top right button that says “Sign In”
- Scroll down to the bottom right and click on “Forgot Password”
- Enter in your email address and click next
- Then go to your email to retrieve the “Forgot Password” code
- Copy and Paste the code into your “Reset Ticketmaster Password” and then click Confirm
- Proceed to make a new password, click on “Reset Password”
- You will then “Update your Information” and click “next”
- Enter your phone number for verification purposes
- Enter in the code you receive on your cell phone and click “Confirm”
- Your Account Manager has been updated
Exchanging Tickets online via computer
- Type in your browser: Allenamericans.com/mytickets
- Click on the top right button that says “Sign In” and enter your information
- Click the Red Button “Sign in” to proceed
- Once you are signed in, click on “Tickets” in the upper left corner
- To start the process, you must click on the game you would like to exchange
- Then click the “Exchange” button in the top right corner, above the tickets
- Select the number of tickets you would like to exchange *You can exchange 1 ticket or all
- Then press continue at the bottom right corner
- Select the future game you would like to attend
- Read and Accept “Buying Experience Update (COVID 19)
- Click on your desired ticket section and proceed to exchange your tickets
- Click on your desired pod
- To proceed click on your shopping cart and press continue
- You will see your “event selected for exchange” on the button and “New Event” on the top
- Total Due will be “0.00”
- Press Submit to continue
- Choose “Account Manager” as your delivery preference and click “continue”
- Under Review Order, “I accept the Terms and Conditions”
- “Submit Order” to complete this process
- You will receive an email confirmation once completed
- Your Tickets have officially been Exchanged!
Transferring Tickets online via computer
- Type in your browser: Allenamericans.com/mytickets
- Click on the top right button that says “Sign In” and enter your information
- Click the Red Button “Sign in” to proceed
- Once you are signed in, click on “Tickets” in the upper left corner
- To start the process, you must click “Transfer”
- Select the game you would like to transfer
- Select the amount of tickets you would like to transfer
- Enter in the First, Last and email address of the person receiving the tickets
- Click “Transfer” on the bottom right
- You will see a pop up that says “Transfer-Complete
Recipient
- YOUR CONTACT MUST ACCEPT THE TICKETS BEFORE ARRIVING
- Have the recipient log into their email account
- They will see an email from the “Allen Event Center”
- They will click on the button that said “ Accept Tickets”
- They will then proceed, to allenamericans.com/mytickets
- They will Enter their Email and Password
- If they do not have an account, they will need to create one with the email address you sent the tickets to
- They will click the Tickets button, in the top right corner
- Will see you transferred tickets, Click “Accept”
- Once your contact has accepted the transfer, the tickets are officially theirs!
*Note: If you enter in the incorrect email address or your guest fails to accept the tickets, you can cancel the transfer BEFORE anyone accepts the tickets. They will then remain on your account.
Redeeming Flex Vouchers via computer
- Type in your browser: Allenamericans.com/mytickets
- Click on the top right button that says “Sign In” and enter your information
- Click the Red Button “Sign in” to proceed
- Once you are signed in, click on “Tickets” in the upper left corner
- Click the flex pack voucher to exchange online
- To start the process, you must click Exchange and select the number of vouchers you would like to redeem.
- Next, click on the game you would like to attend. Vouchers will say GA
- Click the game you would like to redeem for
- Read and Accept “Buying Experience Update (COVID 19)
- Click on your desired ticket section and proceed to redeem your vouchers
- Click on your desired seats
- To proceed click on your shopping cart and press continue
- Verify your information and click continue
- Choose “Account Manager” as your delivery preference
- Under Review Order, “I accept the Terms and Conditions”Click “I accept the Terms and Conditions”
- You will receive an email confirmation once completed
- We’ll see you at the Game!
Account Manager FAQ
Account Manager gives you the ability to view, exchange or transfer your tickets for upcoming games.
A digital or mobile ticket is the safest, most convenient and flexible way to receive and manage tickets while increasing protection against fraud. You’re probably already using your smartphone to attend movies or when you travel, so why not for live events? It’s our effort to make your Allen Event Center experience the very best. Digital Tickets provide:
- Quick and easy entry to the Allen Event Center using your mobile phone or smart device
- Instant access to all you season tickets through the Allen Americans Account Manager page on our website
- The ability to manage your tickets at any time
- A reduced risk of lost, stolen, counterfeit or forgotten tickets
- An easy way to go green by printing less paper
The service is FREE. There are no costs associated with managing your tickets via the Allen Americans website or using Ticketmaster Account Manager on your smartphone, including accessing tickets for mobile entry & forwarding tickets.
No, a mobile ticket must be provided either within the mobile website or within your phone’s wallet to gain entry.
That can usually be solved by turning your screen brightness to the highest setting. If that doesn’t work, your ticket can be validated by having the ticket taker manually enter your ticket number directly into the scanner.
We recommend that you download your tickets at least 24 hours before the event.
Simply come to the box office, present your ID and we’ll print your tickets for you.
Yes; however, it’s much easier to send each attendee their individual ticket.
You can easily transfer each member a ticket.
It’s easy! Once logged in, do the following:
- Select Manage My Ticket(s), then choose your event and tap Send
- Select the tickets you’d like to send, then hit Send Tickets
- Enter the recipients email address and finalize the transfer
- The recipient MUST claim the ticket(s) prior to using them at Allen Event Center
Yes, if they don’t have one already, they will create one in the acceptance process.
Yes, you can reclaim tickets as long as they haven’t already been accepted by the recipient.
Yes, but only through the end of the 1st period.
Our venue is PCI compliant, giving you the highest available security to ensure that your information and account password are all well protected.