Have ECHL games been paused?
At this time, the ECHL has decided to pause games for the foreseeable future. As more information becomes available, we will communicate with all current ticket plan holders.
What is the Americans ticket refund policy for Individual Game Buyers?
Fans who purchased tickets directly from Ticketmaster will be subject to Ticketmaster’s event postponement policies, which can be located HERE. If you purchased tickets through FEVO for an Americans game, click HERE for their refund policy.
What happens with Ticket Plan holder tickets for games not played?
Allen Americans Full, Half and Partial Ticket Plan holders will account receive credit for all postponed games that are in included in their 2019-20 ticket package. The account credit can be applied to rescheduled games when play resumes or can be applied towards your 2020-21 ticket plan. In addition, each Full, Half and Partial ticket account will be issued 2 ticket vouchers good for the 2020-21 season.
Questions? Email Tickets@AllenAmericans.com or call 972-912-1000.
I purchased tickets through a resale/ticket broker site. Will I receive a refund?
All tickets purchased through a resale (e.g. Vivid Sets, Ticket Network, Stub Hub, Seat Geek, etc) will be subject to the refund policy of the ticket marketplace. Please contact their customer service departments for more information.
How does this affect 2020-21 Season Ticket payments?
Full, Half and Partial Ticket Plan payments for the 2020-21 season will be continued to be processed on the date agreed upon during the renewal process.
Questions? Email Tickets@AllenAmericans.com, contact your Americans Client Manager or call the Americans sales office at 972-912-1000.
Does this affect other Americans events?
Effective immediately, all Allen Americans involvement in community events is suspended.