ECHL 2019-20 Season Cancellation FAQ

/ECHL 2019-20 Season Cancellation FAQ
ECHL 2019-20 Season Cancellation FAQ 2020-03-21T18:24:57-05:00

ECHL Cancels Remainder of the 2019-20 Season

By approval of the ECHL Board of Governors at the Special Meeting of March 14, 2020, the League and the PHPA have reached an agreement to terminate the 2019-20 Season, effective as of 11:59 PM on Monday, March 16th, 2020.


What is the Americans ticket refund policy for Individual Game Buyers?

Fans who purchased tickets directly from Ticketmaster will be subject to Ticketmaster’s event cancellation policies, which can be located HERE. If you purchased your tickets through FEVO.com for an Americans game, click HERE for their refund policy.

Questions? Email Tickets@AllenAmericans.com or call 972-912-1000 during normal business hours (M-F; 9-5).


I purchased tickets through a resale/ticket broker site. Will I receive a refund?

All tickets purchased through a resale (e.g. Vivid Sets, Ticket Network, Stub Hub, Seat Geek, etc) will be subject to the refund policy of the ticket marketplace. Please contact their customer service departments for more information.


What happens with Ticket Plan holder tickets for canceled games? 

Ticket Plan holder’s unused tickets from the 5 remaining regular season home games of the 2019-20 season will be credited towards their season tickets packages for the 2020-21 season.

2020-21 Payment Plan Accounts: The account credit will be applied to your 2020-21 unpaid balance. Account credits from unplayed 2019-20 games will be added to accounts within 7 business days.

2020-21 Paid in Full Accounts: The account credit can be used during the 2020-21 season for additional tickets to games, add additional seats to their current plan, upgrade current seat location or towards a Premium or Glass Level Suite.

**If you were not planning on not renewing your ticket plan for the 2020-21 season or currently unsure about renewing,  then the account credit can be used towards individual games for the 2020-21 season or can be applied to a group or suite purchase.  **

In addition, each Full, Half and Partial ticket account will be issued 2 ticket vouchers good for the 2020-21 season.


How does this affect 2020-21 Season Ticket payments?

Full, Half and Partial Ticket Plan payments for the 2020-21 season will be continued to be processed on the date agreed upon during the renewal process.

Questions? Email Tickets@AllenAmericans.com, contact your Americans Client Manager or call the Americans sales office at 972-912-1000 during normal business hours (M-F; 9-5).


What happens with unused Flex Pack Ticket Vouchers?

Clients who purchased Fex Pack Vouchers (Regular Flex Packs, Holiday Flex Packs, Family Flex Packs & Pluckers Flex Packs) for the 2019-20 season will receive the value for their unused vouchers in Account Credit that can be used for the 2020-21 season. The Account Credit can be applied towards a 2020-21 Ticket Package or can be used for tickets to individual games. The Account Credit will be added to accounts within 30 days of the season being canceled.

Questions? Email Tickets@AllenAmericans.com, contact your Americans Client Manager or call the Americans sales office at 972-912-1000 during normal business hours (M-F; 9-5).


Does this affect other Americans community events?

Effective immediately, all Allen Americans players involvement in community events is unfortunately canceled.


While our season has been unfortunately canceled, our staff is currently focused on responding and helping Americans fans with account/ticket questions and concerns. As you can imagine, this takes time, so we truly appreciate your patience and understanding as we navigate this new territory.

Questions? Email Tickets@AllenAmericans.com or call 972-912-1000 during normal business hours (M-F; 9-5).

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